Privacy Policy

Narula Diagnostic Centre ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect information that you provide directly to us, including:

• Name, mobile number, and email address when you book a test or contact us
• Date of birth and gender for patient profile creation
• Prescription or medical documents you upload
• Payment information processed securely through our payment partners
• Communication records when you contact our support team

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your test bookings and appointments
• Send you reports, results, and appointment confirmations
• Respond to your queries and provide customer support
• Send service-related SMS and WhatsApp notifications
• Improve our website and services
• Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Your referring doctor or physician, with your consent
• Service providers who assist in delivering our services (e.g., SMS, payment processors)
• Regulatory or government bodies as required by law

4. Data Security

We implement appropriate technical and administrative measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Your medical reports are accessible only through secure, authenticated access.

5. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, although this may affect some functionality of the site.

6. Retention of Data

We retain your personal data for as long as necessary to provide our services and as required by applicable laws and regulations in India.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us at care@naruladiag.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: care@naruladiag.com
• Phone: +91 7070709304
• Address: Narula Diagnostic Centre, Rohtak, Haryana, India