Compliance

Narula Diagnostic Centre has maintained the highest standards of quality and compliance since 1952. We are committed to operating in full adherence with Indian healthcare regulations and international quality benchmarks.

Accreditations & Certifications

Regulatory Framework

We operate in full compliance with the following regulatory frameworks:

• Clinical Establishments Act — Registered and licensed under the Clinical Establishments (Registration and Regulation) Act, 2010
• PC-PNDT Act — Strictly compliant with the Pre-Conception and Pre-Natal Diagnostic Techniques Act for all ultrasound and imaging services
• Atomic Energy Act — All radiation-based equipment (CT, PET-CT, X-ray) operated under valid AERB licences
• Biomedical Waste Rules — Compliant with Biomedical Waste Management Rules, 2016 for safe disposal of laboratory waste
• Information Technology Act — Patient data handled in compliance with IT Act, 2000 and applicable data protection guidelines

Quality Assurance

Our quality assurance programme includes:

• Daily internal quality control checks on all laboratory equipment
• Regular external quality assessment programmes (EQA) participation
• Periodic calibration and preventive maintenance of all diagnostic instruments
• Ongoing training and competency assessments for all technical staff
• Structured incident reporting and corrective action processes

Patient Rights & Safety

We are committed to upholding the rights and safety of every patient:

• Right to informed consent before any diagnostic procedure
• Right to privacy and confidentiality of medical information
• Right to access medical records and reports
• Radiation safety protocols strictly followed for all imaging procedures
• Infection control standards maintained across all centres

Grievance Redressal

We take all patient concerns seriously. If you have a compliance-related concern or complaint, please contact our Quality & Compliance team:

• Email: care@naruladiag.com
• Phone: +91 7070709304

All complaints are acknowledged within 24 hours and resolved within 7 working days.